Shipping & Returns


SHIPPING

TIMES & METHODS

How Long Will it Take to get My Loot?


STANDARD SHIPPING WITH USPS PRIORITY MAIL
Most items on the site will ship in a USPS Priority Mail Flat Rate box. Delivery depending on the total weight of your order, you can expect to be charged anywhere from $5.60 - $24.00 for an insured package that will arrive within 2-3 business days. 

OVERNIGHT & EXPEDITED SHIPPING
If you'd like overnight shipping, please place your order before 11 AM (Mountain time) and call us at 1-(303)-440-9891. We will then determine if your requested item is available for a rush option and then collect additional fees to cover the extra shipping charges. 

SATURDAY DELIVERY
If you require Saturday delivery, please contact us Monday through Friday at 1-(303)-440-9891 (9 AM to 5 PM Mountain time) to discuss the available options in your location.

IN-STOCK vs. MADE TO ORDER ITEMS
In-stock items are normally shipped within 1 business day after we receive your order. Made to Order items generally require a fabrication time of 2-3 business days, but please be advised fabrication time increases significantly during November and December. Please allow 10-14 days for delivery during these peak holiday times.

OUT OF STOCK ITEMS
If an item becomes unavailable, we will notify you if your requested item is out of stock and how long the order will take to be shipped.

SPECIALTY ITEMS
Certain items from the site (Sconces, mixed media, sculpture, etc.) will require specialty shipping methods. Typically this will be handled by UPS or FEDEX and we will provide you with shipping quotes upon request.

 

 

RETURNS

REPAIRS & EXCHANGES


If You're Not 100% Satisfied, Neither Are We

**Please call 1-303-440-9891 or email us to obtain a Return Authorization Number (RA#) for any repair, return, or exchange.**

RETURNS & EXCHANGES

Returns & Exchanges are allowed up to 30 days after the time of purchase as long as we receive the original undamaged/un-worn item within that time frame. Returns accepted during this time frame will be refunded for 100% of the purchase price, less any amount for shipping. Exchanges for different items will be credited at 100% of the purchase price, but if exchanged item is less than the original, the remaining balance will be issued as in-store credit. Items not returned or exchanged within 30 days, or items returned to us without a Return Authorization Number (RA#) are not eligible for refunds or credits.
REPAIRS
Repairs are made free of charge in the case of manufacturer defects or imperfections. Items damaged due to normal wear and tear will be repaired and charged accordingly for any replacement parts and labor involved. Once you've obtained a return authorization number (RA#) please package and insure your item at its original value and include a note in the package with your NAME, RA#, RETURN SHIPPING ADDRESS, and PHONE NUMBER. Make sure to write your RA# on the outside of the package and send it via USPS to:
SWEET BIRD STUDIO

P.O. 3711 Nederland, CO 80466

 

Phone: 303-440-9891

Email: info@sweetbirdstudio.com